Breaking The Seal (Part 2)

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In my first article on “breaking the seal” I described how this pattern applies to managing WIP on teams. There’s also a work/social concept that fits the same name with a different pattern…

Name: “Breaking the Seal”, “The Lid is Off” etc.

Analogy: When you open a new pack of good coffee there’s that great smell that comes out – suddenly everyone wants a brew.

Concept: Socially, many people are unwilling to speak up in a crowd or be the exception either in positive or negative situations. Fortunately for experienced agile teams, the social norm of staying silent has often become disrupted but you’ll need to break it back open once in a while and as a coach you’ll need to find ways to introduce it.

Being the first to speak up triggers team inertia; suddenly others’ voices will also be found.

How many times have you sat in a meeting where someone uses a term or concept you have no idea what they mean but you don’t speak up? How many other people in the room also have no clue but stay silent? This might be inertia, it might be fear or just an unwillingness to appear stupid. Particularly with technical teams where your career goal may be “technical guru” – being seen as wrong or not clued up may be a sign of weakness. Having a “wise fool” on the team breaks the seal on this but needs some caution applied.

In some organizational cultures it may not be socially acceptable to question more senior staff. This really gets to me. In fact, I’ll write another post dedicated to this.

Occasionally speaking up might be risky, particularly if there’s obvious management issues. (Nobody likes to speak about the elephant in the room when the elephant is in the room) In these cases arrange with a few like-thinking peers to take it in turns to be the one to raise issues so it’s not always you. This will also ensure that you’re not speaking alone with others relying on you to take the risks up every time.

On the more positive side, the “red cards” tool relies on this same concept for group self-facilitation. Where once it becomes socially acceptable to halt a problem or challenge others the team’s self-organizing capability steps up another notch.

Practice this in your own teams – challenge yourself and your peers to ask a dumb question or plug a rat-hole at least once a week.

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